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How to reply to reviews as admin

Hello there, dear user! Let's dive into how you can manage and reply to reviews using the Air Reviews app. It's a simple process and I'll guide you through it step by step.

Introduction​

The Air Reviews app is a fantastic tool that allows you to manage and respond to customer reviews. This guide will help you navigate through the process of replying to an approved review, editing your reply, and even deleting it if necessary. Let's get started!

Step 1: Accessing the Manage Reviews Section​

Firstly, please open the Air Reviews app. On the left-hand side, you'll see a menu. Please select the 'Manage Reviews' option from this menu.

Here's a helpful image to guide you:

Step 2: Replying to a Review​

Next, please find the review you wish to reply to. Hover over the approved review and click on the 'Reply' button.

Here's what you should be looking for:

Step 3: Sending Your Reply​

Now, it's time to write your reply. Please type in your response in the provided field and then hit 'Send'. Your reply will then be displayed on the frontend under the customer's review.

Here's an example:

Editing or Deleting Your Reply​

If you wish to edit your reply, simply click on 'Edit' and make the necessary changes. If you decide to remove your reply, please click on 'Delete'.

Here's how you can do it:

How it Looks on the Frontend​

Finally, here's how your reply will appear on the frontend:

Trash​

To recover deleted reviews, possibly due to accidental deletion. Settings for Enable/Disable in Settings

  • Revert Button: Restore the review.
  • Delete Button: Permanently delete the review.

If you have any questions or need further assistance, please don't hesitate to ask.